ORDERS

Please note that I try to send orders as compact as possible. However, if you order several products, they maybe will be shipped to you in several packages and arrive on different dates. However, the delivery cost won't be affected by it. You are paying the statet amount, no matter the circumstances.

PAYMENTS

You will be charged within a few days after you placed an order at The Cloudhouse Store. We accept credit card payments and money transfer via PayPal, depending on your preference. Whatever option you end up choosing, both ways are safety encrypted.

DELIVERY FEES & SHIPPING TIMES

DENMARK
delivery time 3 to 5 business days 
free shipping on all orders within Denmark

SWEDEN, FINLAND, GERMANY, AUSTRIA, THE NETHERLANDS, BELGIUM, FRANCE, SPAIN, PORTUGAL, POLAND, ITALY,
IRELAND AND GREAT BRITAIN

delivery time 5 to 10 business days
shipment fee kr. 149,00

UNITED STATES OF AMERICA
delivery time 10 to 15 business days 
shipment fee kr. 249,00

Please note that the listed shipping prices are statet in DKK and cover an entire placed order as a flatrate. The price does not increase with the addittion of further items. Any further costs like taxes and fees are build into the sales price.

 

RETURNS

You can return any product within 30 days after purchase. 

If you receive a damaged product or the product gets lost during shipment, please contact me. I will be in touch with you regarding your order immediately, refunding you as soon as your shippment has been evaluated.

Please note that you might not recieve the full refund due to exchange rates and bank fees which may occur if you pay in a foreign currency (anything else than DKK). That is because of tax regulations which only allow me to refund you, using the Danish currency (DKK).

Additionally I would like to reimburse you for any occuring shipment costs which you will have to pay when returning a package. You can simply invoice me with a copy of the receipt and I will cover the postage fee up to a maximum amount of DKK 250,00.

ADDITIONAL TERMS & CONDITIONS

Please see my Disclaimer and Impressum here for further regulations regarding The Cloudhouse Store and the Creative Cloudhouse website.